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Warranty Information

 

Subject to proper installation and normal, intended use, all structural components of Goalsetter Systems Signature Series*, Extreme Series* and GS Wall-Mount Series* Basketball Systems are warranted to be free of defects in material and workmanship
for the duration of ownership by the original retail purchaser, subject to the limitations below. The Elite Basketball System will be covered by this warranty for a period of five years. GS Portable Series* Systems will be covered by this warranty for a period of two years. Goalsetter shall have the right to require the purchaser to deliver the allegedly defective product to Goalsetter for testing, repair or replacement. Goalsetter shall not be responsible for any expenses associated with the replacement or removal of the product from its application for such delivery. Modification of any product by the customer, unless approved by Goalsetter Systems, will void all warranty. Where listed as “LIMITED”, the warranties shall cover damage or failure that occurs during the course of NORMAL or INTENDED USE of the product. Normal or intended use shall be described as activity that is necessary for the participation in the sport for which the equipment is designed. NOT COVERED is damage caused by deliberate hanging, multiple player hanging, vandalism, non-basketball activities or any other activity that could be regarded as abusive. Where stated as “UNCONDITIONAL”, the warranty limitations listed above do not apply. *Signature Series – MVP, Captain, All-American, All-Star, Contender, Champion; Extreme Series – X672, X660, X560, X554, X454, X448; GS Wall Mount Series – GS72 Wall Mount, GS60 Wall Mount, GS54 Wall Mount, GS48 Wall Mount; GS Portable Series – GS1000, GS2000, GS2500, GS3500.

 

Padding Warranty: Multi-Purpose Backboard Edge Padding: one-year limited; Indoor Backboard Edge Padding: five-year limited (indoor only); Custom-Fit Pole Padding: one-year limited; Wrap-Around Pole Padding: one-year limited.

 

NOT COVERED BY THIS WARRANTY

• Use in non-residential applications of Glass backboards on Signature Series systems.
• Use in non-residential applications of Extreme Series and Elite complete systems.
• Any products subjected to abuse, negligence, improper installation, vandalism, acts of God, alteration of product or any other events beyond the control of Goalsetter Systems.
• Paint or rusted parts. Touch-up paint is included in all hardware kits.
• Deterioration of product due to time or wear and tear.

 

Normal deterioration of products due to atmospheric conditions, weather, wear and tear (including paint), or other causes that do not affect functional use are not covered by Goalsetter Systems warranties. All warranties are valid only when product is used in the intended application and when installed according to Goalsetter Systems instructions. Warranty will be void if maintenance instructions in the Owners Manual are not followed. If you did not receive an Owners Manual, please call 1-800- 362-4625 and one will be mailed to you.

 

WARRANTY CLAIMS: All returns must be arranged through the Goalsetter Systems. Warranties do not cover dealer service charges, labor charges, freight or travel expenses associated with replacement, repair or removal of warranty item. A Goalsetter
Warranty Claim form must be completed, and photos submitted, for any item you wish to claim under warranty. If the purchase was not made through a dealer, this form is available by email, fax or mail. In response to your claim, you will receive an order confirmation as well as a notice stating whether Goalsetter needs your warranty item returned. Goalsetter will notify you by fax or phone if we determine that the item cannot be claimed under warranty. Goalsetter Systems is not responsible for any charges for labor to install or repair defective product without prior authorization. Goalsetter will determine the most economical method to either repair or replace product before any work is to commence.

 

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